Description

The Customer Retention & Recovery course is designed to equip professionals with essential strategies for maintaining and recovering customer relationships. It begins with an exploration of customer retention techniques and client retention strategies to ensure long-term satisfaction and loyalty. The course covers effective management of customer feedback, including dealing with difficult clients and using specific phrases to de-escalate tense situations. Participants will also engage in practical exercises such as mock calls with verbally abusive customers. Additional content focuses on managing conflicts with angry customers, clients, and prospects, and problem-solving for disappointed customers during and after implementation.