Sales operations refers to the unit, role, activities and processes within a sales organization that support, enable, and drive front line sales teams to sell better, faster, and more efficiently. Through strategically implemented training, software tools and engagement techniques, sales ops leaders enable sales reps to focus more on selling in order to drive business results.
Sales Ops has expanded its role to include nearly all functions that provide strategic insight needed by a sales team to achieve sustainable growth. Sales ops originally functioned as a small team of number crunchers who executed financial analyses, reporting, and sales forecasting. Sales ops emerged to improve sales performance. To achieve that, sales operations people help streamline processes to speed up the sales cycle and enable sellers to close more deals.
Understand and apply operational excellence to improve your organization’s processes, products, and services for sustained competitive advantage. This module will cover fundamentals of operational excellence-from key concepts and tools to methodologies and implementation best practices, business process improvement, business process modeling, lean principles and shows how to eliminate variation, operationalize the voice of the customer (VOC), error-proof, build in quality at the source and the methodologies – Lean Six Sigma (DMAIC), Kaizen, Design for Six Sigma (DMADV), and value stream management (VSM), and shows how to choose the right one for your application.
This module covers sales operations, the Rise of Revenue Operations, creating and Managing Sales processes, understanding sales stages, cycles, processes and cadences, proper sales pipeline management fundamentals and how to become more skilled at organizing leads, cultivating opportunities, forecasting outcomes, closing sales and how to select the right forecasting technique, collecting data and conducting business reviews.
This module helps learners to integrate digital techniques into their sales process to acquire more prospects, reduce lead times, nurture customers and drive revenue using sales automation techniques, technologies and tools.
This module covers sales analytics, data analytics for business professionals, data-driven sales management, and managerial accounting. The right collection, analysis and presentation of data analytics can help cut costs, speed up delivery, generate forecasts, and make better decisions.
This module covers how to present to senior executives, teaches the anatomy of great presentations and explains how to effectively win clients over and gain their business. It also shows how to communicate more efficiently and effectively in your presentations, as well as how to hold your client’s attention. It also covers essential tips of conducting a productive meeting online, choosing the right platform, setting expectations, clarifying roles, creating a meeting agenda, and clearly mentioning the POCs.
This is an optional exam. There will be a One (1) hour audit conducted virtually by an Auditor. Individuals have to register their interest upfront. Exam scenarios will be shared during exam briefing. There is one (1) exam voucher included into this program to be redeemed within two (2) months of program completion.
Students who fails and wishing to retake have to go through the course work again and pay exam fees of SGD 300.
Students will receive a Certified Sales Operations Specialist certificate by Asia Pacific Sales & Marketing Academy.
Upon passing your online tests and successful completion of your online course, submit your course completion scores to email@example.com for digital badging and eCertificate issuance within 5 working days.
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