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  • +65 6653 4249
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  • Home
  • Sales Academy
    • For Corporates and Businesses
  • Sales Enablement Services
  • Grants
  • About
    • About Us
    • Resources
  • Contact Us
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  • Home
  • Sales Academy
    • For Corporates and Businesses
  • Sales Enablement Services
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SDR / BDR

Career Conversion Programme

Register Now

Course Fee Support + Salary Funding By:

APACSMA | E2i Partner

Duration
4 Months

SKILL LEVEL
Intermediate

LECTURES
17 Modules

Duration
4 Months

SKILL LEVEL
Intermediate

LECTURES
17 modules

APACSMA_Sales Development Rep

SDR / BDR Career Conversion Programme

Sales Development Reps (SDR) and Business Development Reps (BDR) are involved in identifying and sieving the market, industry and accounts for potential leads and opportunities with their main objective to build pipeline and revenue.

As the main lifeline to the company’s pipeline performance, SDR / BDR functions are highly skilled functions in demand. By profiling, engaging and qualifying sales leads and expanding the business’ reach into new markets or accounts, they also contribute valuable information on market and customer drivers, marketing and sales intelligence that supports marketing and sales planning.

While SDRs are involved in handling inbound sales enquiries, BDRs are usually involved in profiling, outreach to and qualifying white space accounts, involved in targeted outbound outreach campaigns. While it differs company to company, some companies do not segregate these roles and may choose one rep to do both. They both build business relationships with prospective customers, nurture these relationships till they are ready to be handed over to sales for collaboration or open to explore new solutions. 

With sales wanting more high-quality highly qualified leads, the focus has moved away from strategic focus thus forcing a separation of strategic and tactical business development activities to help drive focus and performance. This course covers tactical business development activities. For a business development management course, click here.

Certified Sales Development Representative (CSDR) Coursework:

Module 1: Introduction to Business and Business Development

This module covers business foundations, sales foundations and business development foundations.  

Module 2: Pre Outreach Planning

This module covers how to conduct a simple competitive analysis for your business, market research, scanning for opportunities, defining and understanding target personas and concept of communicating value. 

Module 3: Scanning Potential Opportunities within Industries

This module teaches how each industry functions, their challenges, trends and solutions. While high level sales frameworks and structures may apply across industries, the dynamics of stakeholders and personas changes slightly based on their required needs and challenges. This optional module covers selling into  different kind of industries such as government, technology companies, professional services, financial services, telecommunication, manufacturing, healthcare, retail and consumer products. 

Module 4: Scanning for Opportunities within Accounts

This module includes different types of account segmentation, micro and macro account analysis and engagements, and how to identify sales growth opportunities. 

Module 5: Lead Generation Strategies and Tactics

This section covers basic and advanced lead generation strategies, tactics and email marketing drip campaigns.

Module 6: Prospecting and Pitching

This module covers prospecting, creating best sales pitches with competitive differentiation and delivering them.

Module 7: Persuasion and Influence

This course covers basic and advanced persuasive selling skills across different personality types, the neuroscience of sales and five levels of influence. 

Module 8: Understanding Various Sales Methodologies

In this module, the learner will learn various types of sales methodologies. This module covers high level education and understanding of various concepts for the learner to be able to apply to different sales and customer situations. Concepts included: solution sales, referral sales, value selling, cross and up-sell, joint solution selling strategies, challenger sales, sandler, Meddic, BANT and SPIN.

Module 9: Social Selling - Profiling, Outreach & Prospecting

This module teaches the fundamentals of social selling, how to build your trusted professional profile in LinkedIn, how to use social research to attract the ideal prospects, how to prospect using LinkedIn Sales Navigator, how to find the right audience and engage prospects using content and LinkedIn events. It also covers how to build your network within the buyer’s community and how to take the online conversation offline. 

Module 10: Tele Outreach

In this module, learners will learn how to do cold calling the right way, and how to successfully approach business leaders at all levels, managing calls with directors, CEOs, and department heads. It also covers practical tips and tricks to identify what is truly important to the lead, structure a call, overcoming rejection and objections, implementing a systematic and structured cadence and getting the most out of technology. 

Module 11: Digital Communications - Email, Voicemail, Text and Video

This module covers the essential business etiquettes needed for wiring an email, text message, or sending a voicemail. 

Module 12: Presentation, Virtual Meeting and Demo Skills

This module covers winning new business by running great client presentations, communicating efficiently and effectively in your presentations, holding client’s attention, covering essential tips on conducting productive online meetings, choosing the right platform and virtual demos skills.

Module 13: Digital Sales Basics

This module helps learners to integrate digital practices and techniques into their sales process to acquire more prospects, reduce lead times, nurture customers and drive revenue using sales automation techniques, technologies and tools.

Module 14: Pipeline Management, Forecasting and Business Reviews

This module covers sales pipeline management, sales forecasting, sales performance measurement and reporting, managing leads and opportunities and preparing for business reviews. 

Module 15: Essential Skills for SDR / BDR

This module covers interpersonal communication skills mastery, essential soft skills for SDRs and BDRs, emotional intelligence and mindful stress management.

Virtual Sales Fundamentals

Module 1: Introduction to Virtual Sales

This module teaches how to set up a productive home environment, and how to research your clients online and on LinkedIn to build trust and credibility with your prospects. It also emphasizes the importance of planning the next steps and putting the knowledge of virtual selling into action

Module 2: Introduction to Remote Working

This course includes how to use today’s cloud-based communication and collaboration tools to get work done from anywhere, while remaining connected to the organization. It also covers how to create a productive work environment at home by structuring a day correctly and avoiding distractions.

Add On Modules for Strategic BDM

Module 1: Strategic Planning

This module covers how to establish and articulate organization’s core competencies, vision, mission, strategic filters, and how all of these factors combine to create a compelling strategic plan. Plus, how to create strategic initiatives, implement your plan, and assess the progress that you’re making (or not making) towards your goals.

Module 2: Channels and Partner Models

This module will teach you how to identify, develop, and build strategic business partnerships and sustain them over time. It also covers strategies that can help experienced reps take their communication and negotiation skills to the next level.

Module 3: Creating Go To Market Plans

This module covers the process of defining your business, researching the market, determining your product, sales strategy, day-to-day operations, staffing, and financial forecasting. It also shows how to create the GTM plan, and shows how to build a product strategy that’s tailored to the market and customer base you aim to reach.

Assessment and Exam Matters

Exam and Certification Matters

All students will receive a Certification of Completion by Asia Pacific Sales & Marketing Academy upon completing all online modules and passing all integrated quizzes.

For Certified Status

Students opting for Certified status will have to register at edu@apacsma.com. Our Educational Consultants will reach out to you on the process, assessment, and certification fees. 

Exams will include knowledge verification assessment, capstone project &/or an assignment. Students will have to pass with 75% and above (in combined aggregate score) to be eligible for Certified status. Dual endorsed certification will be issued by Asia Pacific Sales & Marketing Academy, Institute of Sales Professionals, UK and The Global Inside Sales Association (AA-ISP) with official recognition as Certified Sales Development Representative (CSDR™). CSDRs can use this credential on their name card and on LinkedIn.

To Claim APACSMA Digital Badging

APACSMA will issue a digital badge and eCertificate within 2 weeks of completion. You will receive a notification from edu@badges.apacsma.com.

To help showcase your achievements, APACSMA has developed together with industry bodies and academia to provide you with unique blockchain verified credentials, a digital version of your qualifications and abilities.

Once you have accepted your badge, you can broadcast the badge directly to your social networks: LinkedIn, Twitter and Facebook; over email; embedded in a website, or in your email signature.

For more details on badging click here. 

What Course To Take Next?

Students who receive this certification are ready for the  Certified Account Management Professional course.

Do you need anything additional?

Send us your message and we will be in touch within 2 business days.

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Awards and Recognitions

APEA 2022 Regional Edition
APACSMA | Forbes Council 2022
Readers Choice Awards 2022 | APACSMA
APACSMA | Awards
APACSMA | Awards
APACSMA | Awards
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