Customer Operations Performance Centre framework consulting, guidance and support to pass the COPC accreditation. Short workshops and training available for those who need immediate and practical guidance and ramp up on COPC readiness.
At management level, your role will be to implement customer service objectives, evaluate and mitigate gaps in existing processes, hiring and investing right resources, put in right skills enablement and programs to facilitate a dynamic environment that shines on customer service. This course deep dives into your organization’s real set up and helps you come up with immediate action plans and tactics.
Improving Service Experience though Social Listening
Master the art of response management through new medias. Polish up your skills to handle real customer complaints, customer irate scenarios and difficult situations. Includes on-the-job training and evaluations.