Customer Experience

Level 1: Leadership Level

COPC Framework Consulting

COPC Framework Consulting

Customer Operations Performance Centre framework consulting, guidance and support to pass the COPC accreditation. Short workshops and training available for those who need immediate and practical guidance and ramp up on COPC readiness.

Implementing Customer Excellence Programs

Implementing Customer Excellence Programs

Audit, Plan and Implement Service Excellence Programs, Campaign Initiatives, Processes.

Level 2: Management Level

Managing a Customer Service Department

Managing a Customer Service Department

At management level, your role will be to implement customer service objectives, evaluate and mitigate gaps in existing processes, hiring and investing right resources, put in right skills enablement and programs to facilitate a dynamic environment that shines on customer service. This course deep dives into your organization’s real set up and helps you come up with immediate action plans and tactics.

Level 3: Operational Level

Improving Service Experience though Social Listening

Improving Service Experience though Social Listening

Master the art of response management through new medias. Polish up your skills to handle real customer complaints, customer irate scenarios and difficult situations. Includes on-the-job training and evaluations.

Customer Championship

Customer Championship

Mastering the Art of Customer Servicing and Relationship Management. Polish up your soft skills to build long lasting relationships. Includes on-the-job training and evaluations.

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