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Earners of this Certified Inside Sales Professional certification will develop essential qualities, competencies and tactical skills required to perform the role of Inside Sales. They will acquire and master the skills to identify target accounts and customers, research, prospect, handle objections, handle voicemail and email etiquettes, winning meetings, and the basics of territory, account, and channel management.
This inside sales training course is a perfect choice for Business Development Reps, Sales Development Reps, Sales Executives, and Account Managers and anyone who wants to master telesales skills. This sales certification course is designed to help every salesperson develop or improve the latest sales skills, trends, techniques, and best practices. This will create a basic strong foundation for Inside Sales competencies and skills that will help to increase sales numbers, and spur professional growth.
Sales is based on performance, and performance is based on the skills sales reps need to get the job done. Without these skills, your sales rep will get left behind, and your competitor will advance ahead of you. Honing skills and training in inside sales best practices will not only help increase your sales, but also puts your sales team in a better position. APACSMA will help position you for a better, highly productive sales team.
Are you looking to make more money and create a successful career, not just another job? APACSMA has the solution for you. This sales certification course is designed to help every sales individual develop or improve the latest sales skills, trends, techniques, and best practices. This will create a basic strong foundation for Inside Sales competencies and skills that will help you increase your sales numbers, establish you as a sales leader, and spur
The objective of this part is to familiarize the learner with business management, sales foundation and inside sales fundamentals. This module covers the following topics:
The objective of this module is to familiarize the learner with business management and sales foundations. This module covers sales fundamentals, understanding business and business-to-business sales.
This module covers introduction to inside sales, virtual selling and essential sales strategies required in the new world of selling.
The objective of this part is to familiarize the learner with basic of sales outreach fundamentals including territory management, and account segmentation, selling into different industries, selling to specific personalities, personas and c-level, pre-outreach planning, understanding sales methodologies, inbound and outbound lead generation tactics, email marketing, working techniques with and through partners, pipeline, forecasting, and business reviews. It covers the following modules:
This module includes sales territory management, different types of account and engagement with account, and micro and macro analysis of the accounts.
This module covers the techniques and tactics to sell in different kind of industries such as government, technology companies, professional services, financial services, telecommunication, manufacturing, healthcare, retail and consumer products.
This module covers techniques and tactics on how to sell to different personalities and personas such as selling to executives and c-suites.
In this module, learner will learn how to define and identify the target persona.
In this module, learner will learn the various types of sales methodologies such as solution sales, referral sales, value selling, cross and upsell, joint solution selling, challenger sales etc.
This module teaches the fundamentals of social selling, how to build your trusted professional profile in LinkedIn, how to prospect using LinkedIn Sales Navigator, how to use social research to attract the ideal prospects, how to engage prospects using content and how to build your network within the buyers community and how to take online conversation offline.
In this module, students will learn the fundamentals of inbound marketing and lead generation, how manage lead generation campaign and the fundamentals of email marketing to generate qualified leads.
In this module learners learn to effectively manage channel sales, and partners. They will also learn to manage sales lead and opportunity with their partners.
This module covers sales pipeline management, organizing leads, cultivating opportunities, selecting the right forecasting technique and forecasting outcomes. It also teaches how to create quality and comprehensive business review.
In this part, the learner will learn the fundamentals of the outbound process which includes pitching, prospecting strategies and tactics, sales discovery and questioning techniques, tele outreach, digital communication, digital sales & AI, presenting a solution and demo skills, negotiation and objection handling strategies, creating power proposals, and closing strategies and tactics.
In this module, best practices for creating sales pitch are discussed. It covers how to analyze the competitors and create the best sale pitch with competitive differentiations, and how to deliver an authentic elevator sale pitch.
This module covers the basic fundamentals of sales prospecting, how to reach out to right audience through social selling, how to create and stick to your outreach cadence.
In this module, learner will learn how to ask sale question to understand prospect’s situation, needs, challenges, and any processes in the purchasing decision.
In this module, learner will learn how to do cold calling the right way, and how to successfully approach business leaders on all levels, managing directors, CEOs, and department heads. It also covers practical tips and tricks to identify what is truly important to the lead, structure a call, overcome rejection or objections, and get the most out of technology.
This module covers the essential business etiquettes needed for wiring an email, text message, or sending a voicemail. It starts with email, explaining everything from setting up signatures to striking the right tone, how to best use autoresponders, acknowledge receipt of an email, and follow up on unanswered email. Next is the text etiquettes, including what and what not to say in a text message. Finally, covers phone etiquette, including proper greetings, voicemails, out-of-office messages, and essential phone behavior.
This module helps learners to integrate digital techniques into their sales process to acquire more prospects, reduce lead times, nurture customers and drive revenue using sales automation techniques, technologies and tools.
This module covers the anatomy of great presentations and explains how to effectively win clients over and gain their business. It also show how to communicate more efficiently and effectively in your presentations, as well as how to hold your client’s attention. It also covers essential tips of conducting a productive meeting online, choosing the right platform, setting expectations, clarifying roles, and creating a meeting agenda. Finally, covers practical strategies for following up with prospects in a way that keeps the momentum of a great sales meeting going.
This course covers specific negotiation tactics, and demonstrates how to come to a win-win situation through the use of trading. It also covers the most common objections that crop up throughout the sales process, how to prepare for them, and strategies for responding.
This course covers how to identify your offer’s specific value proposition, describe it with great copy, anticipate and overcome customer objections, add value; and create a sense of urgency and scarcity. It also covers the techniques to craft an irresistible offer using discounts, guarantees, partnerships, and more.
This module provides tips and techniques to develop a successful closing strategy. It also teaches how to nurture the relationship with the buyer, overcome obstacles, recognize buying signals and ask for the business.
In this part, the learner will learn the essential soft skills, persuasion and influence, and how to become a trusted advisor.
This course covers basic psychology concepts that make it easier for potential customers to say yes to you, including four key personality types and ideas for working successfully with each. Learn how to treat people in ways that communicate respect, tailor your delivery to their unique personality style, and ultimately, close more sales.
This module covers soft skills in depth, sharing strategies that can help sales person bolster their emotional intelligence and communicate more effectively with prospects. It includes some of the most essential soft sales skills, including building connections, listening, and selling with greater emotional intelligence.
All students will receive a Certification of Completion by Asia Pacific Sales & Marketing Academy upon completing all online modules and passing all integrated quizzes.
For Certified Status
Students opting for Certified status will have to register at firstname.lastname@example.org. Our Educational Consultants will reach out to you on the process, assessment, and certification fees.
Exams will include knowledge verification assessment, capstone project &/or an assignment. Students will have to pass with 75% and above (in combined aggregate score) to be eligible for Certified status. Dual endorsed certification will be issued by Asia Pacific Sales & Marketing Academy, Institute of Sales Professionals, UK and The Global Inside Sales Association (AA-ISP) with official recognition as Certified Inside Sales Professional (CISP™). CISPs can use this credential on their name card and in LinkedIn.
APACSMA will issue a digital badge and eCertificate within 2 weeks of completion. You will receive a notification from email@example.com.
To help showcase your achievements, APACSMA has developed together with industry bodies and academia to provide you with unique blockchain verified credentials, a digital version of your qualifications and abilities.
Once you have accepted your badge, you can broadcast the badge directly to your social networks: LinkedIn, Twitter and Facebook; over email; embedded in a website, or in your email signature.
For more details on badging click here.
Certification in Sales Management by APACSMA is the recommended next course to upgrade from Individual sales contributor to sales team manager. You can select electives based on your role. Click here to view the course.
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