This inside sales training course is a perfect choice for Business Development Reps, Sales Development Reps, Sales Executives, and Account Managers and anyone who wants to master telesales skills. This sales certification course is designed to help every sales individual develop or improve the latest sales skills, trends, techniques, and best practices. This will create a basic strong foundation for Inside Sales competencies and skills that will help your sales team to increase your sales numbers, establish your employee as a sales leader, and spur their professional growth. This offering is one of the foundational sales certifications offered by APACSMA.
Sales is based on performance, and performance is based on the skills sales reps need to get the job done. Without these skills, your sales rep will get left behind, and your competitor will advance ahead of you. Honing skills and training in inside sales best practices will not only help increase your sales, but also puts your sales team in a better position. APACSMA will help position you for a better, highly productive sales team.
The objectives of this module are to familiarize you with the CISP program and learning methods, identify many of the unique attributes associated with an Inside Sales Professional, and introduce the AA-ISP Code of Ethics. As the profession of Inside Sales continues to grow and take on increased significance, the AA-ISP feels it is important to establish and maintain a Code of Ethics to ensure professional standards for Inside Sales are adopted and maintained.
In this module, applicants will review the basics of business, how functional areas operate, how companies typically procure products/services and the common steps of a sales process.
This module explores how to find contact information and other information specific to your targeted organization and individual. It also describes key call metrics for successful prospecting.
In this module, students review the components of a successful first call to a prospect, commonly referred to as the Prospecting Call, cold call, or warm call. This course will include the following:
In this module, students will develop and confirm a thorough understanding of a prospect’s situation, needs, challenges, and any processes in the purchasing decision. In addition, this course will provide the following:
In this module, students will learn how to properly prepare and present a compelling solution and, if appropriate, submit an initial proposal using some of the following skills:
In this module, students will properly prepare to address the prospect’s objections, and then advance the sale process. The student will learn to determine if the objection has a resolution or is in fact an obstacle that cannot be solved, and should therefore end the sales process.
In this module, the student identifies ways to gain commitment and earn a signed agreement.
Inside Sales Professionals rely heavily on both voicemails and e-mails to communicate to prospects and clients. This module will outline the most effective ways to accomplish written communications and voicemails.
In this module, best practices for an account and channel management are discussed. The primary objective of this module is to share skills for practicing outstanding customer service, and pro-active communications during the account management and channel management process.
It is a 1-1 coaching session.
It is a 1-1 coaching session.
The Final Examination overview will help the CISP candidate effectively prepare for the final examination. The final exam grading outline is examined along with a recorded example of an effective “live” role play. Module 11 will get CISP students ready to take their final exam.
The online course to become a Certified Inside Sales Professional consists of 10 individual courses along with a final exam which is optional. There will be a live sales role-play conducted virtually by an Auditor.
Students will receive a Certified Inside Sales Professional certificate by Asia Pacific Sales & Marketing Academy and the Global Inside Sales Association upon successful completion of all modules and passing the exam.
Upon passing your online tests and successful completion of your online course, submit your course completion scores to email@example.com for digital badging and eCertificate issuance within 5 working days.
Students who receive this certification are ready for the Certified Social Selling Specialist course.
APACSMA is the strategic partners of AA-ISP APAC and Middle East region. AA-ISP course is the online course. If you enroll in APACSMA course, it will include personalized coaching and you will become the alumni of both AA-ISP and APACSMA.
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