1. Online course 
2. 1 reflection / discussion
3. Real-life virtual meeting assignment: 1 role play of action virtual session with feedback
4. Dual certification

This module equips Inside Sales Managers with the ability to set goals and understand the key activities and best practices required to effectively manage and lead an Inside Sales Team, including:

• Pipeline management
• 1:1’s
• Team meetings
• QBR’s and more

The Inside Sales function has seen tremendous shifts in recent years which puts Managers in a constant state of justification. This module helps you to prove the value of your team and your process through:

• Business case approaches
• Key benefits of an expanding your team
• An understanding of the pitfalls and challenges associated with expansion
• Methods for overcoming common resistance from within your organization

This module is designed to provide practical direction for Leaders tasked with building a new Inside Sales program. This course content includes:

• The scope of the sales process
• The roles needed to achieve business goals
• Plans for scalability and success

Whether you are new to Inside Sales management or have years of experience, this course will provide the following:

• An understanding of successful sales models and structures for Inside Sales teams
• Industry insights to improve your current model
• Competencies to manage new types of Inside Sales teams
• Best practices from varying sales structures

Driving and rewarding performance through an effective compensation plan is an important part of leading an Inside Sales team and/or Organization. This module includes:

• Different compensation plan components, strategies, and methods
• Best practices for compensating inside sales representatives
• Ways to justify your compensation plan for the business

Good programs start with good hires. Inside Sales Professionals are a unique role in many organizations. This module outline offers best practices in the following areas:

• Assessment
• Interviewing
• Hiring and on-boarding
• “Right fitting” your hires for an optimal team

For an Inside Sales Leader to drive results, he or she must have a clear handle on how to enable each Inside Sales Representative to hit goals and deliver their best performance. This module focuses on the tools to do that such as:

• Metric setting
• KPI’s and goals
• Managing performance
• Using scorecards
• Implementing corrective action

Call Coaching is a critical component of Inside Sales performance management. This module equips Managers to do so through:

• A call coaching process
• Best practices for effective interactions
• Tools to coach team members performing at different levels